An empathy map is a snapshot of one moment — not a summary of someone’s whole life. Two questions first, then you’ll map what they say, think, do and feel in that moment.
One specific person, not a group. “Year 9 students” is too broad to have feelings — “Jordan, plays basketball at lunch” isn’t.
Pick the one scene you’re mapping. Everything you write next has to happen inside it — which is what makes “what do they say?” answerable.